Plaid
Plaid Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plaid has 1.5 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I can use this with all my apps and banks, I liked it but i tried of these revoked, Its great when it works.
Cons: No customer service number, Are still in business, Bad app.80% of users think that Plaid should improve its Customer Service.
44% of users say that they might use Plaid in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plaid has 1.5 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I can use this with all my apps and banks, I liked it but i tried of these revoked, Its great when it works.
Cons: No customer service number, Are still in business, Bad app.80% of users think that Plaid should improve its Customer Service.
44% of users say that they might use Plaid in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I would never use Plaid again, any company that hides their customer service phone numbers is not to be trusted.", "If you can avoid using them, please try another solution!", "Great app to use help me pleaseTammie R Beck", "Not to use this platform", "find another way to connect".
Most users ask Plaid for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Plaid Reviews
"You provide me good Service!"
Hi. This is Golden from ontario Plaid platform provide good service and good help. I recommand this platform to handling payment process. Good job!
"No customer service number"
I tried linking my bank account using plaid and it said my bank doesn't support this, so how am I to pay my credit card without adding it, this is stupid, no...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Piketon, Ohio
No customer service number
I tried linking my bank account using plaid and it said my bank doesn't support this, so how am I to pay my credit card without adding it, this is stupid, no customer support don't recommend to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southbridge Town, Massachusetts
Any company that won't give a customer service phone number can't be trusted. I lost my password and have tried to reset, but the email never comes, so I can't get to the account.
Make sure your system sends the email to reset the password. I tried to sign in, lost my password, requested a password reset, but never got an email.
I tried several times until the message stated too many login attempts and blocked me. I tried to find a phone number for customer service, but it appears that Plaid does not have a phone.
Your service was to check my checking account for income but returned no income found. I have direct deposit from Social Security and from Veterans Disability.
Preferred solution: I was not charged, if they charged, but if they charged Rocket Loans they need to refund, because I am sure Rocket Loans is charging me.
User's recommendation: I would never use Plaid again, any company that hides their customer service phone numbers is not to be trusted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStuck in a void
I have been trying to buy cryptocurrency. Unfortunately, they all use Plaid as an interface to my bank.
The connection to my bank seems like it is going through, but it stops at that point. I've talked to my bank several times and they say the issue is not on their end, it is with Plaid. However, there is no way to communicate with Plaid so I'm stuck in this situation and cannot purchase my cryptocurrency. I wish these crypto interfaces would provide an alternative to Plaid so I can actually get something that works.
There is no contact number or email for Plaid. Dealing with them is worse than dealing with the government and we're stuck using their services.
- Supposed to be secure and easy
- Crypto interfaces use plaid exclusively for find transfers for purchases
Preferred solution: Deliver product or service ordered
User's recommendation: Plaid has a corner on the market. So we are stuck. If you find a different interface, go with it.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santo Domingo Este, Provincia De Santo Domingo
This is a complaint and request
Not all phone lines put sms messages thru. How can this company be so closed minded people that you do not have the voice sms message option or the email sms option.
I personally request that any sms messages are sent to me by email or voice type sms messages. Julio Borrell-Perez.
Phone 331-248-****. Email juliocesarcal201@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hesperia, California
NO way to talk to a human!
I feel like Plaid is hiding something. There is no way to get customer service from a human and that is complete BS.
If you have multiple accounts, there is no way to connect a specific account at a bank to plaid, you have to connect them all which is WAY less secure than just connecting the one you want to connect. In some cases it may also be a violation of your privacy. Plaid's FAQ says to contact support to delete info, but there is no way to delete a specific account at a bank, only the entire connection. In fact there is only the *** AI chat monster to deal with & they have no clue what you're talking about.
I think it's headed for another class action... just my guess.
User's recommendation: Wait for the nightmare this is going to cause.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, California
I don't believe what they are asking us to give them is even legal. requiring tax returns and a years worth of bank statements just to connect us is totally wrong!
When trying to connect my bank to Plaid they demanded that i give them access to my tax returns, all my accounts, and 12 months of bank statements and a lot more. i believe this is illegal.
asking about so much personal information is disgusting.
i want to know why this is allowed. who can fix it and when
User's recommendation: find another way to connect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Destin, Florida
You provide me good Service!
Hi. This is Golden from ontario
Plaid platform provide good service and good help.
I recommand this platform to handling payment process.
Good job!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glen Carbon, Illinois
I can't rate your company. I have been trying to verify my bank account check number and my bank routing number. I have tried to type in the code but you will not allow me to type in the last numeWi.
I need to give you my personal information for my bank which is a real bank security bank and trust company in Glencoe Minnesota USA. I cannot say when.sI don't know.i don't know
Charlotte, North Carolina
It takes way,way, too long for them to transfer money,and whatever you do, don't try sending money from Friday through Tuesday, you may receive it by Wednesday.Very pissed!!
Tried to transfer money from my account on the 4th of May and it still not in my account 7days latter, completely senseless, customer service is a complete joke.
User's recommendation: If you can avoid using them, please try another solution!!
Columbus, Ohio
Banking Issue
I linked my bank account from you to my bank. It's telling me I already have a branded survey account. Can you please link my bank account, thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service number!!
Cannot contact an actual person. Where is DOGE when I need them?
Arghhh! We need a direct email or phone number for Plaid!
- No human resources
Preferred solution: A person... Communication.. Something...
User's recommendation: Complain...
Dayton, Ohio
I put the wrong email in need to delet email
Put wrong email down need to delete and start over my email is tammie884@ gmail please help me with the problem
User's recommendation: Great app to use help me pleaseTammie R Beck
Redfield, South Dakota
Fraud
I believe people is withdrawing money out of my account and I want to close it can u please close my account asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
*** pissy customer service
still getting messages from atlas saying that it is my fault that plaid wont send varification codes to my phone number.over 50 messages and all of their responses saying it is my fault or its my bank. yet the stage where i am being shut out on has progressed to that point *** is all atlas and plaid.
plaid will not send a verification code to my phone number. therefore i cant connect where i am supposed to.
i just spent over 6 hrs attempting to get them to help me.
i was finally sent a message stating that its my bank. cant be my bank. i am attempting to get into plaid. no where near my bank yet.
and then they wanted to charge me to talk to an AI expert. wtf
i am pissed. super pissed.
no one has any accountability. and its messing me up with things that i want and need to do..
User's recommendation: i dont know. its an in between link company.
Hollister, Florida
Account transfer issues
Right now I am currently *** off. I have placed 3 separate transactions through played via coinbase.
From capital one and transactions are going through coinbase and Capital One show my accounts linked but coinbase is not receiving.
I would appreciate a phone call back at 630890****. You can associate my file to that phone number.And I am expecting immediate answer to this
User's recommendation: Not to use this platform
Fresno, California
The telephone number that you text to is not mine. When you en you send a code to verify my identity, is not my number. It
Send me a code for a any business, I don't know why you continue to to send it to a fraudulent account. Are you making money using fraudulently on my account.
Must be.
I'm not sure who to contact for this. I'll figure it out.
User's recommendation: Be careful with this company refusing to to take my info of this account. I have no choice but to report this. No one will correct this for. Maybe my Bank can help me with this
Companies Similar to Plaid
Stripe
“i'm a student at the University of North Texas, writing to express my frustration with Stripe after...“
Venmo
“According to all of the (many) Venmo phone trees who talked with me this morning, the correct procedure...“
Tipalti
“Hello how will i be able to connect through Paypal since the message you sent was not helpful .i went...“
GoCardless
“Report of hacking and misuse of bank information and invalid bank transaction and request to cancel the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.